Help & support

Click the puzzle icon at the top right of Chrome. Next to "Mabel Helps", click the pin. The green question mark now stays in view next to the address bar. You can also press Alt+H.

Mabel opens on the right-hand side of the Chrome window. If you don't see it, make the window a little wider or click the button once more. On Chrome's own pages (like the settings or the new-tab page) Mabel can't look at the screen – open a normal website and try again.

For your privacy, Mabel may only look at a page right after you click her button. Simply click the green question mark at the top right of Chrome again.

At the top of Mabel's panel, click A+ to make the text bigger and A− to make it smaller. Mabel remembers your choice.

Click 🔊 Read aloud below the answer. Click Stop reading to stop. If you hear nothing, check that your computer's sound is on.

Mabel Helps is free with 10 questions a day. The next day you can ask again.

English and German. Mabel follows the language Chrome is set to.

Green: the page looks normal. Yellow: be careful, for example because a payment or a password is involved. Red: this looks or sounds like a scam – don't pay, don't call any number, don't type in passwords.

Please click 👎 No below the answer and tick "Mabel's safety rating was wrong". That tells us which website it was, so we can fix it. Mabel can make mistakes – if in doubt, ask someone you trust.

Don't be embarrassed – it happens to many careful people. Call your bank straight away using the number on the back of your card, change the password you gave out, and tell someone you trust. If someone has remote access to your computer, switch it off and have it checked.

Only the visible part of the page, and only when you click the button. The privacy policy explains everything in plain words.

Right-click the green question mark and choose Remove from Chrome. A short, anonymous survey may open – you're welcome to skip it.